After sales services software Key points Prepare service calls List of service calls to be made with viewing of customer sheet Customer sheet Customer list, and search by name, customer code, city, keyword or telephone number Create and modify customer sheets Manage conflicts with the central database Create memos Equipment sheet Machinery pool History of service operations Access technical documents (installation instructions, handling instructions, technical description) Access photos of the equipment Carry out service calls Manage equipment pool Enter technician time Enter equipment time Manage costs for equipment and technicians Take pictures (for dispute management for example) Reporting and follow-up Write a service report Add a photo, a signature Print the service report Schedule a follow-up or inspection visit Access the ERP internal messaging system to communicate with the Back Office View messages received Create messages and display the list of possible recipients Connect to headquarters to send in the day's service reports signed by the customers, send dispute declarations, etc.
